At LOCOSC, our relationship with customers continues after delivery. We provide product guidance and technical support to help you use and maintain your weighing equipment. Our team will work with you to understand the issue and identify the next steps based on the product, application, and service requirements.
Contact us by phone or email for product questions, troubleshooting guidance, and technical assistance. When you contact us, please include the model number, serial number (if available), and a brief description of the issue. Our team will respond during normal business hours.
For issues that can be assessed remotely, our team can provide troubleshooting guidance by phone, email, or other agreed communication methods. If the issue requires hands-on inspection, we will discuss the appropriate service options with you.
We can provide guidance on routine care and maintenance for applicable products. Recommended maintenance intervals and procedures depend on the equipment model, operating environment, and application. Please refer to the product documentation or contact our team for model-specific guidance.
Replacement parts may be available for selected products. Contact us with the model number, serial number, and part details, if known, so we can check compatibility, availability, and estimated lead time.
Product-use and basic troubleshooting guidance may be available for selected products. Training format, scope, scheduling, and any applicable fees will be confirmed based on your needs.
Where service work is provided, the documentation available will depend on the type of service and the agreed scope. Please let us know if you need service records for your maintenance or quality documentation.
Reach out by phone or email. Please provide the model number, serial number (if available), and a brief description of the issue.
Our team reviews the information and discusses possible next steps, which may include remote troubleshooting, parts support, or an on-site service arrangement where available.
If additional service is required, we will confirm the proposed scope, parts, charges (if applicable), and timing before proceeding.
After the agreed support has been provided, we can follow up on the reported issue and discuss any remaining questions.
Contact our team for help with LOCOSC weighing equipment, product documentation, or technical questions. We’ll work with you to identify the right next step.
Contact Support | Phone: (626) 420-8240 | Email: sales@locosc.com